Patients
Frequently asked questions
Quick answers about visits, insurance, testing and more.
Do I need a referral?
PPO and Medicare patients usually do not. HMO and IPA members, workers’ compensation and personal injury cases usually need a referral or authorization first.
Do you accept walk-ins?
Yes, walk-in patients are welcome during clinic hours, which vary by location. Please call ahead to check hours and wait times.
Which insurance plans do you accept?
We are contracted with 16 health plans and 75 IPAs and medical groups. See our insurance page, and always confirm benefits with your plan.
Can I pay without insurance?
Yes. Self-pay is available as an alternative, and you have the right to a Good Faith Estimate before non-emergency care.
Do you see children?
Yes. Our medical director is trained in both child and adult neurology.
What languages do you speak?
English and Spanish, as well as Russian, Farsi, Armenian, Hebrew and Korean. Free language assistance is available.
How do I prepare for an EEG or EMG?
Each test page explains how to prepare. In general, follow the instructions you receive when the test is scheduled.
Is the online form secure?
The online forms are not yet connected. Please call us and do not send detailed medical information through the website.
Do you offer telehealth?
Yes, for appropriate follow-up and consultation visits. In-office tests require an in-person visit.